Track & Trace / Shipment Status 🚛

Description

We offer the ability to receive real-time shipment status updates through a webhook.
A complete list of all available status updates, including their descriptions, is provided in this Google Sheets.

Setting Up the Webhook

To start receiving real-time status updates, please follow these steps:

1. Set up an HTTPS endpoint / webhook that can accept POST requests.

2. Send the following information to [email protected]:

   • URL of your endpoint
   • (Optional) Authentication details, if required
   • Your customer number or a clear reference to your customer account (e.g., the registered email address)

3. Once we receive your information, we will configure the webhook and start sending all generated status updates in real-time to your provided endpoint.

Notes

• Status updates are sent immediately after they are generated.
• You will find a detailed description of all status updates in the attached document.

Payload

{
  "order": {
    "reference": "string", //our shipment reference
    "id": "string", //our shipment id
    "customerId": "string",
    "customerOrderCode": "string" //your shipment reference
  },
  "event": {
    "id": "string", 
    "statusCode": "string", //status code of tracking event
    "label": "string", //label of tracking event / description
    "originatedAt": "2025-05-02T12:00:00Z",
    "emittedBy": "string",
    "nameOfSigner": "string", 
    "message": "string",
    "estimatedCollectionAtFrom": "2025-05-03T08:00:00Z",
    "estimatedCollectionAtUntil": "2025-05-03T12:00:00Z",
    "estimatedDeliveryAtFrom": "2025-05-05T08:00:00Z",
    "estimatedDeliveryAtUntil": "2025-05-05T18:00:00Z"
  },
  "environment": "production"
}